Where can I find prices for cabins?
You see prices once you choose dates. On the front page or the Accommodation page, choose your arrival and departure dates in the date field and the number of guests, then press Find accommodation. You get a list of cabins with the exact price for each one that is free on your dates. You can narrow the search with the filters.
You can also open a cabin’s own page and choose dates in its booking field. You then see the exact price for that cabin and can continue to booking and payment.
Can I book for today or the next few days?
You can book online any dates shown as free in the calendar. If you need help with a booking, for example a last-minute stay, contact Pyhähippu by phone +358 16 882 820 or by email info@pyhahippu.fi.
Can I change to another cabin?
If you change to another cabin, you can ask for the change on your booking page. Changes are free of charge, and we let you know by email whether we can make it.
Read more in the booking terms and conditions.
Can I change the dates?
If you change your dates, you can ask for the change on your booking page. Changes are free of charge, and we let you know by email whether we can make it. Changes are always agreed separately with Pyhähippu, and the season of your new dates may change the price.
Read more in the booking terms and conditions.
Can I bring a pet with me?
Check whether pets are allowed in your cabin; each cabin has its own policy. If pets are not allowed, you can’t bring a pet. Always tell Pyhähippu if you are bringing a pet, and pay the pet fee. The fee depends on the number of pets.
You will find more detailed instructions for staying with a pet in the cabin guide.
How do I pay for my booking?
Online bookings are paid by card when you book. If your arrival is still some time away, you can also pay a deposit now and the balance later: we email you the balance due date and payment instructions. If you book with Pyhähippu by phone or email, we email you the payment instructions with your booking.
I can’t find my invoice. Can I get a new copy?
Yes, you can get a copy of the invoice by calling +358 16 882 820 or emailing info@pyhahippu.fi.
What should I do if I haven’t received a booking confirmation?
We email your booking confirmation as soon as you have booked. If you can’t find it, check your junk mail folder.
If I get sick, can I cancel the booking?
Yes, you can cancel your booking. Whether you get a refund depends on when you cancel.
Read more in the booking terms and conditions.
Where can I find the booking terms and conditions?
Read the booking terms and conditions.
Where do I get the keys, and how do I find the cabin?
The cabin is yours from 4 pm (16:00) on the day of arrival until 12 noon (12:00) on the day of departure. Pick up the key from the Pyhähippu office at Kultakeronkatu 4, in the same building as the K-market grocery store. When the office is open, you collect the key inside. If you arrive when the office is closed, you collect it from our entrance hall with a door code. We email you the door code automatically a few days before you arrive.
Key pickup with a door code:
There is a number pad on the right side of our front door. Enter the door code and the door will open. On the right side of the entrance hall there is a shelf with an envelope that has your name and the cabin name on it. Inside the envelope you will find the key and a map to your cabin. The cabin’s address is on the key ring. If you need help when the office is closed, Pyhähippu’s out-of-hours number is on the office front door. You can collect a second key from the Pyhähippu office when it is open.
How many keys will I receive for the cabin?
You get two keys per cabin. If you arrive when the office is closed, one key is waiting in the entrance hall, and you can collect the other from the Pyhähippu office the next day when it is open.
At what time can I pick up the keys and when should I return them?
The cabin is yours from 4 pm (16:00) on the day of arrival until 12 noon (12:00) on the day of departure.
I arrive in the morning. Can I get into the cabin then?
The cabin is yours from 4 pm (16:00) on the day of arrival.
My flight, train or bus leaves in the evening. Can I stay in the cabin until then?
Please leave the cabin and return the keys to the Pyhähippu office by 12 noon (12:00) on the day of departure.
If I have problems in the cabin, where can I find help?
Every cabin has a cabin guide with general information about the cabin. Report any problem with the equipment or condition of the cabin to Pyhähippu as soon as it arises, during your stay.
The emergency number in Finland is 112.
In an emergency, always call the emergency number.
Where can I find the airport bus schedule?
Read about getting to Pyhä on pyha.fi (opens in a new tab).
How can I rent a bike?
Bikes are rented by HippuRental: hippurental.fi (opens in a new tab). You can also email us at info@pyhahippu.fi or call +358 16 882 820.
How can I rent a baby cot or high chair?
You can add a baby cot or high chair to your booking or order one from our office. You can reach the office by phone +358 16 882 820 or by email info@pyhahippu.fi. Collect them from and return them to the Pyhähippu office.
I forgot my linen and towels. Can I rent them?
Yes. You can add bed linen and towels to your booking or order them from our office. You can reach the office by phone +358 16 882 820 or by email info@pyhahippu.fi.
A linen set includes a sheet, a duvet cover, a pillowcase, a bath towel, a face towel and a sauna bench cover.
There’s a lot of snow in the cabin’s yard. Who clears it?
The cabin owner usually has an agreement with a property maintenance company, which clears the snow on its own schedule. Pyhähippu can’t affect the schedule.
There’s a lot of snow on the road to the cabin. Who clears it?
Alltime Oy (+358 16 882 833, out-of-hours number +358 50 465 8888) is usually responsible for ploughing the roads that lead to the cabins. Pyhähippu can’t affect the ploughing schedule.
My cabin has no internet connection. Can I get one?
Yes. You can rent a mobile Wi-Fi device from us for €45 per week.