Booking terms and conditions
Frequently asked questions

Arrival – Check-in

The cabin is at client’s use from 16.00 pm on the day of arrival until 12.00 am on the departure day. The key to the cabin has to be picked up from Pyhähippu office, which is located in Kultakeronkatu 4 (in the same building with the grocery store K-Market). If arrival is outside the opening hours, please contact us in advance by phone +358 16 882 820 or by email info@pyhahippu.fi.

Late check in

Pyhähippu’s office is located in the same building as the grocery store K-Market, entrance on the right side of the building towards the slopes. Address: Kultakeronkatu 4, 98530 Pyhätunturi (Pelkosenniemi). If you arrive outside opening hours and you have informed us in advance about it, we have given you a door code. With the door code you can pick up the key from our office’s foyer. Your keys will be inside an envelope with your name and the cabin name on it. Inside the envelope you will find the keys and a map to your cabin. The cabin’s address is on the key ring. If you need any help outside the opening hours you can call us +358 40 360 89 83.

Staying at the Cabin / Apartment

We trust that you will treat the property as your own. But if something happens, please contact Pyhähippu.

If you have any questions or notice concerning the equipment and/or condition of your accommodation, please contact Pyhähippu immediately. Complaints made later will not be taken into account.

You will find these in the cabin: dishwashing and general detergents, dishwasher detergent, trash bags, firewood and cleaning equipment. Bedding, such as blankets and pillows. Basic kitchen equipment, dishes, kitchenware. There are 2 rolls of toilet paper and 1 roll of paper towel, more can be bought from the market.

Each cabin has a cabin book filled with information about the cabin. We recommend our guests to read the cabin book.

Accommodation price does not include linen or towels. We require our guests to use linen. Linen sets with towels can be rent from Pyhähippu. Linen set includes sheet, pillow case, duvet cover, face towel, bath towel and bench pad for sauna.

Prices of linen sets:

Picked up from Pyhähippu’s office 16 €/person
Delivered to cabin 18 €/person
Beds ready made 20 €/person

It is prohibited to use tent or camper van on the cabin’s property. Outdoor jacuzzi and hot tubs are forbidden to brought to the cabin’s property due to high water and firewood consumption and they cause erosion when emptied.

Silence is from 22:00 to 6:00 in the terraced houses and semidetached houses.

Check if pets are allowed to your cabin. If pets are not allowed, you can’t bring a pet with you. Pets must be always informed to Pyhähippu and pay a pet fee. The fee depends on the number of pets you are bringing.

Final cleaning is included in the accommodation price. Even though final cleaning is included, the cabin is expected to be left in good shape. Furniture etc. on their right places unbroken, dishes in the dishwasher, empty fridge, trashes taken out, linen taken out of the bed and put in the laundry bag with towels, new firewood for the next customer.

 

Departure – Check-out

Check-out is at noon (12:00) on the day of departure. The guest should check-out and return the keys latest at 12:00 to Pyhähippu’s office or into the mail box on the outside wall of the office. If you leave early before Pyhähippu is open, you can leave the keys to the mail box.

Don’t leave the keys inside the cabin. If the key is lost, we will charge all expenses from the guests (making new locks and keys and other possible expenses, starting from 450 €)

Guest is responsible to check on departure day that all windows are closed, heating is on and door is locked.

Cabins are checked after every stay. If cabin is not in the shape as it should be when guest has left, Pyhähippu will send invoice about extra cleaning.