Booking terms and conditions

Effective from 28 October 2026

Valkea Homes Oy’s booking terms and conditions

Valkea Homes Oy complies with the following terms regarding ordering the accommodation services, reservations, and cancellations of ordered services. These terms and conditions will be binding on both parties when the customer has made the reservation. The person making the reservation must be of legal age.

The person making the reservation needs to be at least 18 years old. If part of the group is under 18, they should have written permission from their parents, unless they are accompanied by their family members.

Deposit and payment

The booking is confirmed when the customer has paid, at the time of booking, a deposit of 30% of the total rent and a booking fee of 5, 10, or 20 euros, depending on the total price of the accommodation. The remaining balance (70%) must be paid no later than 28 days before the beginning of the rental period. Bookings made by other means, such as by phone or in person, are paid by invoice. For bookings paid by invoice, the customer will receive information about the accommodation and an area map with the invoice. The customer is responsible for the bank expenses, and they should not be taken from the payment of the accommodation.

If fewer than 28 days remain before the start of the rental period, the full booking price must be paid immediately at the time of booking.

Online reservations

Customers who book through the website do not receive an invoice. They pay for the booking through the reservation system, either by online banking or with one of the payment cards listed below. The reservation system automatically sends a confirmation email to the email address provided by the customer. The customer is responsible for reading the booking terms and conditions.

Online reservation payment

At the time of reservation, the customer can choose from 2 methods of payment:

• online banking
• credit card

The deposit is paid immediately through online banking, and the remaining balance is due 28 days before the start of the rental period. Final payment instructions will be sent to the customer by email. The remaining balance is paid through the reservation system by online banking or with one of the payment cards listed below.

The deposit is paid immediately by credit card, and the remaining balance is due 28 days before the start of the rental period. Final payment instructions will be sent to the customer by email. The remaining balance is paid through the reservation system by online banking or with one of the payment cards listed below. Alternatively, the whole amount can be paid by credit card at the time of booking.

Payments with cards

Card payments can be performed online safely with Stripe’s secure payment form. Our company does not have access to cardholder data, and card information is not stored on our systems. Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services, which verify the identity of the cardholder.

Online payments can be made with Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard payment cards.

Netbanks

Stripe provides payment processing for online banking payments.

Online reservation confirmation

The customer must make sure that they receive a booking confirmation by email. Receipt of the booking confirmation confirms that the booking has been successfully made. If the customer does not receive a booking confirmation, they must promptly contact Pyhähippu customer service. Valkea Homes Oy is not responsible for unsuccessful bookings.

Cancellation

Cancellations may be made by email or post to Valkea Homes Oy, Pyhähippu customer service (info@pyhahippu.fi, Kultakeronkatu 4, 98530 Pyhätunturi, Finland), or through the booking management page that becomes active after the booking is made and can be accessed through the booking confirmation email. Cancellation goes into effect when the information of the cancellation has arrived to Valkea Homes Oy. Please note that non-payment of the booking fee is not a cancellation.

If the customer cancels the booking no later than 28 days before the start of the rental period, all payments made for the booking will be refunded except for the booking fee. If the customer cancels the booking less than 28 days before the start of the rental period, Valkea Homes Oy is not required to refund any payments made for the booking and may retain the full booking price.

If the cancellation is made during the rental period, the customer will not receive a refund. We highly recommend taking travel insurance.

There is no fee for changing a booking. The customer may request a change through the booking management page, but Pyhähippu is not required to approve a change. Pyhähippu will notify the customer by email whether the change has been approved, and the status will be updated on the booking management page. If an approved change increases the booking price, the customer must pay the difference to Pyhähippu. If the price decreases, Pyhähippu will refund the difference to the customer. The difference will be paid or refunded after the change has been confirmed.

In case of force majeure, Valkea Homes Oy is entitled to cancel the booking. Pyhähippu will try to find comparable accommodation and offer it to the customer. If the customer does not accept the new accommodation, all payments made for the booking are refunded in full, including the booking fee. If the deposit or final payment is not paid by the due date, Pyhähippu is entitled to cancel the booking.

Check-in and check-out, cottage keys and stay

The cottage is at the client’s use from 16.00 (4 pm) on the day of arrival until 12.00 (noon) on the departure day. The key to the cottage has to be collected from the Pyhähippu office, which is located at Kultakeronkatu 4 (in the same building as the supermarket).

When our office is open, the key is collected inside the office.

If the customer arrives outside opening hours, when Pyhähippu’s office is closed, the key is collected with a door code from Pyhähippu’s foyer. The door code is sent automatically to the customer by email.

Collecting the key with the door code: There is a number pad on the right side of our front door. Press the door code and the door will open. There is a shelf on the right side of the foyer where you will find an envelope. Your name and the cabin name are on the envelope. Inside the envelope you will find the key and a map to your cabin. The cabin’s address is on the key ring. If you need any help outside the opening hours, you will find our phone number on the office front door. An extra key can be collected from Pyhähippu’s office during our opening hours.

You can check opening hours on our webpages: www.pyhahippu.fi/en/

When leaving the cottage on the departure day, the keys have to be returned to the Pyhähippu office (or alternatively to a mailbox outside the Pyhähippu office, in case the office is closed at the time of departure). If any keys are lost, there will be an extra payment starting from 450 euros.

As many persons as agreed in the booking confirmation may occupy the cottage. If there will be night guests, it has to be agreed beforehand with Valkea Homes Oy. Using tents and caravans on the site of the cottage is strictly forbidden. Rented tubs or swimming pools on the site of the cottage are strictly forbidden.

The client is bound to compensate all the damage that is caused to the cottage or to movable property in the cottage. If the damage is caused by a minor, his or her parents or any adults involved are responsible. Any feedback or complaint relating to the condition or equipment of the cottage needs to be reported to Valkea Homes Oy during the rental period. Complaints sent afterwards will not be considered.

In case the client is causing a disturbance or a dangerous situation and will not change their behaviour after a warning, Valkea Homes Oy has the right to cancel the reservation immediately. In this case there is no refund.

Valkea Homes Oy is not liable for any inconveniences or expenses caused by natural conditions, insects, moles, unexpected weather changes, construction in neighbouring plots of land or problems caused by a third party (such as disruptions in the supply of water, electricity, or the TV/Internet network). Valkea Homes Oy is not liable for any inconveniences or expenses caused by smoking, dust, air or water impurities, decoration or coating materials, domestic or wild animals, plants or other allergenic problems for customers.

Silence is from 22:00 to 6:00 in the terraced houses and semi-detached houses. Be considerate to your neighbours when you are staying in separate cabins as well.

Final cleaning

Final cleaning is included in the accommodation price. Even though final cleaning is included, we require the cottage to be in a normal state after living in it, that is furniture and other equipment are in their places and intact, the trash is taken out, dirty dishes are in the dishwasher, the fridge is empty and rented linen is taken off the beds and put in the laundry bag with the towels, and new firewood is put out for the next customer. On the departure day the customer is obliged to make sure that the windows are closed, the heating is on, and the doors are locked. Pyhähippu is not responsible for things left in the cottage.

Smoking is strictly forbidden inside all cottages. If somebody has smoked inside the cottage, we will charge cleaning costs in full.

Linen

The accommodation rent does not include bed linen. The client may bring their own bedding or rent it from Pyhähippu. A linen set includes a sheet, duvet cover, pillowcase, face towel, bath towel and a bench pad for the sauna. The rental includes two rolls of toilet paper and one roll of kitchen paper. If more is needed, the client is responsible for buying them.

Pets

Check if pets are allowed in your cabin. If pets are not allowed, you can’t bring a pet with you. Pets must always be disclosed to Pyhähippu, and a pet fee applies. The fee depends on the accommodation and is paid when the booking is made. The owner is always responsible for the damage caused by the pet and for extra payments for cleaning the textiles if needed. Pets are not allowed on the beds, sofas and armchairs. Remember to clean up after your pet, including droppings and pee marks outside. If you need to leave your pet alone inside the cabin, please keep it in a transport cage to prevent any damage. By following these instructions we are able to provide accommodation also to pets and their owners.

Other terms

Valkea Homes Oy reserves the right to changes. The prices include value added tax (VAT) according to the current legislation.

Pyhähippu – customer service
Kultakeronkatu 4
98530 Pyhätunturi
Tel. +358 16 882 820
Email: info@pyhahippu.fi